The Dijk en Waard Municipality uses ID-Citizen, including facial comparison, to prevent identity and look-a-like fraud.
Process of selection and choice
The municipality of Dijk en Waard, created by the merger of Langedijk and Heerhugowaard in 2022, has already had positive experiences with ORIBI's face comparison solutions. During the renovation of the counter area in Heerhugowaard in 2023, ORIBI was contacted again. Thanks to the proactive approach of Frans van Aggelen, account manager at ORIBI, we went through the required expansion together. When the latest face comparison cameras became available in January 2024, we implemented them immediately. The choice of ORIBI was logical and obvious: their proven reliability and the perfect timing of their new technology made them the ideal partner for our municipality.
Specific improvements
Since the roll-out of the new cameras, we have experienced significant improvements. During the refurbishment, we ensured optimal lighting above the counters, which combined with the latest cameras results in much better scanning results. ORIBI's new, flexible cameras move with the person sitting before them, making scanning much faster and more accurate. This has not only significantly reduced processing times but also increased customer satisfaction. Citizens appreciate the professional look of our revamped counters. The benefits are obvious.
Training and support for employees
ORIBI offers extensive training as part of their service, which helps us get the most out of their technology. Although these trainings are still scheduled for the autumn, we are currently ensuring that new employees are trained internally. The training by ORIBI will equip our staff with the necessary knowledge and skills to make the most of the face comparison technology. Besides, our organisation needs to use the equipment in all applications and handouts. It is therefore a mandatory step in our work processes.
Benefits for citizens
Although citizens may not immediately notice the benefits, our professional approach to identity determination exudes confidence. Many residents come to us once every five or 10 years and are not fully familiar with the process. Thanks to the clear explanations we provide, citizens understand why these procedures are important. This contributes to a positive image of our municipality as innovative and professional.
Privacy and protection
The Dijk en Waard municipality is committed to privacy and security. We have taken strict measures to comply with the AVG guidelines. The data collected is only stored temporarily and cannot be exported, which minimises the risk of data leaks. We are also exploring the possibility of unobtrusive monitoring of any anomalies via a back-office login to ensure the security and privacy of residents.
Why other municipalities should choose ORIBI
Dijk en Waard municipality's experience with ORIBI has helped us not only improve efficiency and customer satisfaction but also take our service delivery to the next level. The combination of advanced technology, extensive training and robust security measures makes ORIBI the ideal partner for any municipality striving for innovation and excellence in service delivery.
Written by Mr Noordenbos - Municipality of Dijk en Waard
With ORIBI, you take a big step towards the future, where speed, accuracy and professionalism go hand in hand. Do not hesitate and contact ORIBI today for an application that makes a difference!